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  1. Resources
  2. Key Documents

Key documents

Accessible Information Standard (AIS) self-assessment

Accessible Information Standard (AIS) self-assessment

This Accessible Information Standard (AIS) self‑assessment template helps our teams reflect on how well we are identifying, recording and meeting people’s communication and information needs. Read more

Published: 7th April, 2026

Updated: 9th April, 2026

Author: Max Rider

Social Impact Comparison Report 2022-2025

Social Impact Comparison Report 2022-2025

Download our Social Impact Comparison Report 2022–2025 to explore how Guild Care’s services have shaped lives, reduced isolation and strengthened wellbeing across our community. Read more

Published: 21st January, 2026

Updated: 9th March, 2026

Author: Becky Sinclair

Support for older people and people living with dementia brochure

Support for older people and people living with dementia brochure

A comprehensive brochure providing insights into the wide range of services available at Guild Care for older people and people living with dementia. Read more

Published: 14th May, 2024

Updated: 30th January, 2026

Author: Becky Sinclair

Creating Connections Social Impact Report

Creating Connections Social Impact Report

Read more

Published: 18th March, 2024

Updated: 21st March, 2024

Author: Becky Sinclair

Diversity in the Workplace - Code of Conduct

Diversity in the Workplace - Code of Conduct

Here you will find Guild Care's Diversity in the Workplace Code of Conduct. Read more

Published: 31st July, 2019

Author: Alex Mason

Annual Reviews

Annual Reviews

Here you will find our Annual Reviews which look at all areas of the organisation. Read more

Published: 10th July, 2018

Updated: 5th October, 2021

Author: Alex Mason

Report and Accounts

Report and Accounts

The Trustees of Guild Care, present their annual report and the accounts at the end of the financial year . Read more

Published: 10th July, 2018

Updated: 22nd September, 2025

Author: Alex Mason

5-Year Strategic Plan

5-Year Strategic Plan

This document details the 5-year strategic plan for Guild Care from April 2022 to March 2027. Read more

Published: 10th July, 2018

Updated: 14th February, 2023

Author: Alex Mason

SROI Report

SROI Report

This report describes the social impact of Guild Care’s Community Services, using the Social Return on Investment (SROI) methodology. Read more

Published: 10th July, 2018

Updated: 25th April, 2024

Author: Alex Mason

Quality First Report

Quality First Report

Quality First is a framework which demonstrates the commitment of NCF members to providing a high quality and continually improving service. Read more

Published: 10th July, 2018

Updated: 19th August, 2019

Author: Alex Mason

Privacy Policy

Privacy Policy

Guild Care is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Read more

Published: 10th July, 2018

Updated: 1st April, 2026

Author: Alex Mason

Feedback

Feedback

We value your feedback. If there is something you need to tell us about a service or member of staff please contact us immediately. Read more

Published: 17th January, 2018

Updated: 13th September, 2024

Author: Anonymised User

Complaints, Concerns and Compliments

Complaints, Concerns and Compliments

At Guild Care, we are committed to providing the best possible care and support. We welcome all feedback, whether it’s a complaint, concern, or compliment, as it helps us continually improve our services. Read more

Published: 10th September, 2017

Updated: 7th February, 2026

Author: Becky Sinclair

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