As an IAG Volunteer, you will be part of a team which provides free, confidential and compassionate advice, including help with benefits, to older people in the Worthing community.

You will support clients by helping to triage enquiries, offering accurate information and signposting to relevant services and resources. Our volunteer(s) will need to feel comfortable using basic digital and software systems.

You will also assist the team with administrative tasks such as booking appointments and maintaining databases. To support colleagues in head office, you will provide lunchtime Reception cover (30 minutes) welcoming visitors and taking phone messages.

This role is ideal for someone who enjoys listening, problem-solving, and making a meaningful difference. Curious enquirers welcome!

Call: 01903 600602 Email: [email protected] Online application form

 

Main Tasks:

• Answer phone calls to the IAG team
• Speak with clients by phone and in person to understand the issues they need support with
• Use active listening skills to assess situations and identify next steps (e.g. book an appointment with the IAG team)
• Provide basic information about local services, community groups etc.
• Make pre-appointment calls to clients (e.g. confirming time, location)
• Support general administration (e.g. updating databases, photocopying, filing)
• Provide Reception cover at lunchtime (30 minutes) to greet visitors and take phone messages
• Always maintain confidentiality and professional boundaries

What You Can Expect from Us

• A no-obligation taster shift to see if the role is right for you
• Opportunities to learn new skills and meet new people
• The satisfaction of making a difference in your local community
• Invitations to volunteer events and opportunities across the charity
• A 25% discount in Guild Care charity retail shops
• A warm welcome as part of the Guild Care family!
• Full training in relevant processes and databases
• Ongoing support from the IAG Manager and Volunteering Team
• A Guild Care tote bag and Volunteer Handbook

Desired Skills & Qualities

• Be friendly, enthusiastic and committed
• Have good communication skills and be able to use initiative
• Maintain an open, inclusive and non‑discriminatory approach
• Be flexible, caring and compassionate
• Uphold our BELIEF values:
  • Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me

Requirements

• Provide two character references
• Undertake an Enhanced Disclosure & Barring Service (DBS) check (funded by Guild Care)
• Attend an on-site induction
• Availability on Mondays and/or Fridays

Benefits of volunteering:

• Satisfaction that you are making a difference in your local community
• The chance to meet like-minded volunteers and be part of a supportive team
• A 25% discount to use in our retail shops

Interested? Fill in our volunteering form and discover how you can make an impact. You can also call us on 01903 600602 or email us at [email protected] .

We can't wait to welcome you to the team!