Haviland House, Guild Care’s residential nursing home dedicated for people living with dementia, is proud to announce that it has received an improved overall rating of Good following its recent inspection by the Care Quality Commission (CQC).

The CQC report highlights the dedication, compassion and professionalism of the entire team at Haviland House, and recognises the positive impact the home has on the wellbeing of its residents. The report highlighted that Haviland House ‘maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.’

The result is a testament to the wide-ranging service improvements that have been implemented in recent years for the benefit of residents.

Kevin Burke, Director of Care Homes & Dementia Services at Guild Care, said, “The outcome of the CQC inspection reflects the extraordinary commitment shown by the whole team at Haviland House. Their tireless efforts to enhance the quality of care, especially under the pressures of the pandemic and the recovery, have been really inspiring. I am incredibly proud of what has been achieved, for our residents and their families.”

Under the leadership of Home Manager Avallon McCormack and with the support of team members including deputy managers Tammy Strudwick and Mandy Field as well as colleagues throughout the home and Guild Care’s wider support services, Haviland House has undergone a transformative journey, implementing small changes alongside innovations such as an advanced acoustic monitoring system to enhance the effectiveness of care. These efforts have culminated in the consistent delivery of high-quality, person-centred care in a nurturing and supportive environment.

The CQC inspection report praises the warm, caring atmosphere at the home and the evident dedication of staff to providing dignified and loving care to people living with dementia, confirming that Guild Care ‘focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people.’

Haviland House remains committed to continuous improvement and to providing a safe, respectful and fulfilling place to live for its residents.

To find out more about what makes the residential care at Haviland House so special, or to book a tour for a loved one, contact 01903 327 327, email [email protected] or visit the dedicated Haviland House website at www.havilandhouse.org.